JIRA Application Specialist

We are seeking a highly skilled and motivated Atlassian JIRA specialist to run the administration of the tool within Ocado. As a JIRA Application Specialist, you will be responsible for the administration, configuration, and optimization of JIRA and related tools (JIRA Software, JIRA Service Management, Confluence, etc.).

Requirements

• In-depth knowledge of JIRA Service Management (ITSM), workflows, permissions, automation, and integration with other ITSM tools.
• Extensive experience with the administration, customization, and troubleshooting of Atlassian products.
• Hands-on experience with integrating Atlassian tools into larger IT ecosystems, including systems like ServiceNow, GitHub, or monitoring solutions.
• Experience in an IT support environment, particularly in managing incidents, problems, and requests.
• Familiarity with cloud-based Atlassian products and hybrid cloud environments.
• Strong analytical and troubleshooting skills with the ability to solve complex technical problems.
• Excellent communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders.
• Proven experience as a JIRA Application Specialist or in a similar role, with hands-on experience in the administration and configuration of JIRA Software, JIRA Service Management, and other Atlassian tools.

Benefits

• Hybrid working (2 days in the office)
• 30 days work from anywhere globally
• Remote working for the month of August
• Wellbeing support through Apps such as Unmind and an Employee Assistance Programme
• 25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase)
• Pension scheme (various options available including employer contribution matching up to 7%)
• Private Medical Insurance
• 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete)
• Train Ticket loan (interest-free)
• Cycle to Work Scheme
• Opportunity to participate in Share save and Buy as You Earn share schemes
• 15% discount on Ocado.com and free delivery for all employees
• Income Protection(can be up to 50% of salary for 3 years) and Life Assurance(3 x annual salary)