JIRA Application Specialist

We are seeking a highly skilled and motivated Atlassian JIRA specialist to run the administration of the tool within Ocado. As a JIRA Application Specialist, you will be responsible for the administration, configuration, and optimization of JIRA and related tools. You will work closely with various teams to ensure the smooth functioning of our Atlassian tools, enabling efficient project management, workflow automation, and collaboration across the organization.

Requirements

• In-depth knowledge of JIRA Service Management (ITSM), workflows, permissions, automation, and integration with other ITSM tools.
• Extensive experience with the administration, customization, and troubleshooting of Atlassian products.
• Hands-on experience with integrating Atlassian tools into larger IT ecosystems, including systems like ServiceNow, GitHub, or monitoring solutions.
• Experience in an IT support environment, particularly in managing incidents, problems, and requests.
• Familiarity with cloud-based Atlassian products and hybrid cloud environments.
• Strong analytical and troubleshooting skills with the ability to solve complex technical problems.
• Excellent communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders.
• Proven experience as a JIRA Application Specialist or in a similar role, with hands-on experience in the administration and configuration of JIRA Software, JIRA Service Management, and other Atlassian tools.
• Strong knowledge of JIRA workflows, permissions, issue types, custom fields, and other JIRA configurations.
• Experience with JIRA automation, scripting, and integrations (e.g., with Confluence, Servicenow, Slack, etc.).
• Familiarity with system upgrades, patches, and troubleshooting.
• Strong analytical, problem-solving, and communication skills.
• Ability to work independently and in a team-oriented environment
• An analytical thinker who can break down complex problems, define metrics and provide results in a clear and actionable way.
• Strong analytical and numerical skills, with attention to detail
• Comfortable communicating with technical and non-technical senior management and key stakeholders
• Self-driven, and proactive in identifying and resolving issues independently
• Experience defining and measuring data quality

Benefits

• Hybrid working (2 days in the office)
• 30 days work from anywhere globally
• Remote working for the month of August
• Wellbeing support through Apps such as Unmind and an Employee Assistance Programme
• 25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase)
• Pension scheme (various options available including employer contribution matching up to 7%)
• Private Medical Insurance
• 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete)
• Train Ticket loan (interest-free)
• Cycle to Work Scheme
• Opportunity to participate in Share save and Buy as You Earn share schemes
• 15% discount on Ocado.com and free delivery for all employees
• Income Protection(can be up to 50% of salary for 3 years) and Life Assurance(3 x annual salary)