Keywords Studios

Knowledge Lead Manager

Join Keywords Studios as a Knowledge Lead Manager to enhance IT knowledge management. Requires 5+ years experience. Enjoy 18 days leave, training, and more.

Consulting

Mid-Level

ServiceNow Role Type:

ServiceNow Modules:

IT Service Management

Knowledge Management

Virtual Agent

ServiceNow Certifications (nice to have):

Certified Implementation Specialist - IT Service Management

Job description

Posted on:

May 31, 2024

As the Knowledge Lead Manager, you will oversee the Knowledge Management function within the IT department, developing and implementing strategies to capture, organize, and disseminate organizational knowledge. You will be instrumental in ensuring that relevant information is readily accessible, supporting informed decision-making, timely problem resolution, and promoting continuous learning.

Requirements

5+ years of current proven experience in implementing Knowledge Management strategies.
Experience building KM programs in the technology industry or within technical groups within a large, global organization.
Proven experience in leading teams to deliver impact.
Strong understanding of IT service management and ITIL framework.
Proven experience in a ServiceNow environment.

Benefits

18 Days of Paid Annual Leave Entitlement
Family Care Leave
Enhanced Sick Leave
Training Opportunity
Flexi Benefits
Employee Share Purchase Plan
Comprehensive Medical Insurance Coverage inclusive of Dental
Attractive Welcome Pack for New Hire
EAP - Employee Assistance Program

Requirements Summary

Bachelor’s degree in Information Technology, Business Administration, Library Science, or a related field; 5+ years of current proven experience in implementing Knowledge Management strategies; Strong understanding of IT service management and ITIL framework