Manager, Customer Success Management

The Manager, Customer Success Management will lead a team of Customer Success Managers to develop and implement customer success strategies, drive adoption and usage of ServiceNow products, and ensure customer needs are met.

Requirements

• 5+ years of related work experience
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Demonstrated success leading and growing a team of individual contributors
• Ability to be creative, comfortable running projects independently
• Desire to solve complex issues through analysis and resolution
• Highly data-driven with a commitment to drive business outcomes and value realization across the portfolio

Benefits

• Export control regulations compliance
• Equal opportunity employer
• Accommodations for applicants with disabilities