Sun Life

Manager, Operational Resilience

Join Sun Life in Toronto as a Manager, Operational Resilience. Lead compliance efforts with OSFI's E-21 Guideline using ServiceNow. 7+ years in IT and governance required. Flexible benefits and a supportive work culture await!

ServiceNow Role Type:
Department - JobBoardly X Webflow Template
Implementer
ServiceNow Modules:
Department - JobBoardly X Webflow Template
Governance, Risk, and Compliance
Department - JobBoardly X Webflow Template
Integration Hub
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
April 23, 2025

We're looking for a Manager, Operational Resilience to lead the effective delivery of our multi-year effort to enhance our Operational Resilience and gain compliance with OSFI's E-21 Guideline. The role will involve supporting the Director, Operational Resilience in the project management of the implementation of the chosen technology tool and participating in the establishment of standards & practices related to delivering compliance to the key/required elements of E-21 Guideline.

Requirements

  • University degree and professional designation with over 7 years of experience or an equivalent combination of education and experience
  • In-depth technical knowledge and expertise of governance, risk and control workflow tools like ServiceNow, Fusion and Archer
  • Technology knowledge with career spent in IT focused on applications delivery and/or execution of business requirements into suitable technical requirements
  • Operational resilience planning or business continuity planning experience
  • Experience with Agile Delivery Methodologies (Scrum/Kanban)
  • Knowledge of industry security practices for data integration and authentication (e.g. oAuth)
  • Must have excellent knowledge of Microsoft Office and SharePoint including SharePoint administration

Benefits

  • Flexible Benefits from the day you join to meet the needs of you and your family
  • We’re committed to creating an inclusive and respectful environment
  • We’re honoured to be recognized as a 2023 Best Workplaces in Ontario by Great Place to Work® Canada
  • We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health

Requirements Summary

University degree and 7+ years of experience in governance, risk, and control workflow tools, IT, and operational resilience planning