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RBC
Senior Configuration Analyst
Join RBC as a Senior Configuration Analyst in Toronto. Leverage your ServiceNow skills to manage CMDB, enhance CI relationships, and drive ITIL processes.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
Configuration Management Database
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Job description
Posted on:
April 16, 2025
The Senior Configuration Analyst will be responsible for managing the day-to-day activities for the Enterprise Configuration Management process, including setting up the Configuration Management Database (CMDB), expanding its use, and establishing relationships with Configuration Item (CI) owners.
Requirements
- 3 to 5 years Configuration Management experience
- Experience with ServiceNow
- Experience in data analysis and management utilizing advanced Excel techniques
- Familiarity with Agile, and SCRUM methodologies
- Experience in a large IT shared services organization with excellent interpersonal, communication, collaboration and documentation skills
- ITIL v4 Foundations Certified
Benefits
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Competitive compensation
- Commissions and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
Requirements Summary
3-5 years of configuration management experience, experience with ServiceNow, and ITIL v4 Foundations Certified
