Ultragenyx

Manager, Quality Systems Global Learning

Join Ultragenyx in Brisbane, CA as a Manager, Quality Systems Global Learning. Leverage ServiceNow for training efficiency in a GxP environment. Benefits include generous vacation, tuition support, and wellness programs.

Department - JobBoardly X Webflow Template
Job Level - JobBoardly X Webflow Template
Senior
ServiceNow Role Type:
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System Administrator
ServiceNow Modules:
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Customer Service Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Customer Service Management
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Certified System Administrator

Job description

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Posted on:
 
April 25, 2025

Ultragenyx is a biopharma company that develops treatments for rare diseases. The company is looking for a Manager, Quality Systems Global Learning to support the training process and ensure operational efficiency. The role requires a strategic thinker with excellent communication skills and experience with Learning Management Systems.

Requirements

  • Bachelor’s degree or equivalent experience
  • Minimum of 6 years experience in training organizations with Learning Management System administration responsibilities
  • Minimum of 2 years in a GxP regulated environment
  • Excellent interpersonal and communication skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Good to excellent knowledge of business tools like Word, PowerPoint, and Excel
  • Experience with a customer service management system, such as ServiceNow
  • Proficiency and hands-on experience with Quality and Electronic Document Management Systems such as Veeva

Benefits

  • Generous vacation time and public holidays
  • Volunteer days
  • Long term incentive and Employee stock purchase plans
  • Employee wellbeing benefits
  • Fitness reimbursement
  • Tuition sponsoring
  • Professional development plans

Requirements Summary

6+ years of experience in training organizations, GxP regulated environment, excellent communication skills, and proficiency in business tools and Quality Management Systems