Manager / Senior Manager - Unified Support (Engineering Industry Vertical)

IFS is a billion-dollar revenue company with 7000+ employees on all continents. We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

Requirements

• Proven ability in cloud computing services or enterprise IT service delivery or DevOps or product support
• Demonstrated knowledge of cloud computing services or IT service management methodologies or product support best practices
• Expertise in modern ticket/service desk tooling such as ServiceNow, Jira Service Desk, or a similar tool
• Expertise in ITIL, ISO 20000, or a similar service delivery framework
• University or equivalent professional qualifications, in software/system engineering or IT operations
• ITIL qualifications would be useful but not mandatory
• Vendor-provided technical certification (CCNA, OCP, MCSA, etc.) would be useful though not mandatory

Benefits

• Flexible work options
• Hybrid work opportunities
• Inclusive workplace experiences
• Sense of community
• Fostering innovation, connections, and belonging