IFS

Manager / Senior Manager - Unified Support (Engineering Industry Vertical)

Join IFS in Colombo as a Manager/Senior Manager for Unified Support. Drive cloud services and IT delivery with flexible, innovative work benefits.

ServiceNow Role Type:
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Support Specialist
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System Administrator
ServiceNow Modules:
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DevOps
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IT Service Management
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Virtual Agent
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management
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Certified System Administrator

Job description

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Posted on:
 
March 6, 2025

IFS is a billion-dollar revenue company with 7000+ employees on all continents. We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

Requirements

  • Proven ability in cloud computing services or enterprise IT service delivery or DevOps or product support
  • Demonstrated knowledge of cloud computing services or IT service management methodologies or product support best practices
  • Expertise in modern ticket/service desk tooling such as ServiceNow, Jira Service Desk, or a similar tool
  • Expertise in ITIL, ISO 20000, or a similar service delivery framework
  • University or equivalent professional qualifications, in software/system engineering or IT operations
  • ITIL qualifications would be useful but not mandatory
  • Vendor-provided technical certification (CCNA, OCP, MCSA, etc.) would be useful though not mandatory

Benefits

  • Flexible work options
  • Hybrid work opportunities
  • Inclusive workplace experiences
  • Sense of community
  • Fostering innovation, connections, and belonging

Requirements Summary

Proven experience in cloud computing services, IT service delivery, or DevOps, with expertise in ITIL and modern ticket/service desk tooling. University or equivalent professional qualifications in software/system engineering or IT operations