The Training & Quality Experience Manager is responsible for all aspects of talent acquisition, talent development, common process ownership, quality framework and compliance reporting for the Unified Support - Service Operations team. The manager is responsible for a dedicated team of individuals delivering these services and must manage the team's performance and ensure the teams business goals and service standards are maintained.
Requirements
- At least two years' experience as a manager in enterprise or cloud service delivery is essential
- Experienced in cloud computing services, enterprise IT service delivery, devops or enterprise software support
- Demonstrable knowledge of cloud computing services or IT service management methodologies and best practices (preferably via ITIL)
- Demonstrable knowledge of project management in cloud computing services or enterprise IT service delivery (ideally PRINCE2 or PMP)
- Experience in modern ticket/service desk tooling such as ServiceNow, Jira Service Desk, or a similar tool
- Experience in common project management platforms such as MS Project, Jira or a similar tool
Benefits
- Flexible working hours
- Flexible working arrangement
- Ability to work remotely