IFS

Training & Quality Experience Manager - Unified Support

Join IFS as a Training & Quality Experience Manager in Colombo. Lead talent development, ensure quality standards, and enjoy flexible work options.

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Consulting
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Entry Level
ServiceNow Role Type:
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Support Specialist
ServiceNow Modules:
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DevOps
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Governance, Risk, and Compliance
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IT Service Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
January 27, 2025

The Training & Quality Experience Manager is responsible for all aspects of talent acquisition, talent development, common process ownership, quality framework and compliance reporting for the Unified Support - Service Operations team. The manager is responsible for a dedicated team of individuals delivering these services and must manage the team's performance and ensure the teams business goals and service standards are maintained.

Requirements

  • At least two years' experience as a manager in enterprise or cloud service delivery is essential
  • Experienced in cloud computing services, enterprise IT service delivery, devops or enterprise software support
  • Demonstrable knowledge of cloud computing services or IT service management methodologies and best practices (preferably via ITIL)
  • Demonstrable knowledge of project management in cloud computing services or enterprise IT service delivery (ideally PRINCE2 or PMP)
  • Experience in modern ticket/service desk tooling such as ServiceNow, Jira Service Desk, or a similar tool
  • Experience in common project management platforms such as MS Project, Jira or a similar tool

Benefits

  • Flexible working hours
  • Flexible working arrangement
  • Ability to work remotely

Requirements Summary

At least 2 years of experience as a manager in enterprise or cloud service delivery is essential, experienced in cloud computing services, enterprise IT service delivery, devops or enterprise software support, with demonstrable knowledge of ITIL and PRINCE2/PMP