Training & Quality Experience Manager - Unified Support

The Training & Quality Experience Manager is responsible for all aspects of talent acquisition, talent development, common process ownership, quality framework and compliance reporting for the Unified Support - Service Operations team. The manager is responsible for a dedicated team of individuals delivering these services and must manage the team's performance and ensure the teams business goals and service standards are maintained.

Requirements

• At least two years' experience as a manager in enterprise or cloud service delivery is essential
• Experienced in cloud computing services, enterprise IT service delivery, devops or enterprise software support
• Demonstrable knowledge of cloud computing services or IT service management methodologies and best practices (preferably via ITIL)
• Demonstrable knowledge of project management in cloud computing services or enterprise IT service delivery (ideally PRINCE2 or PMP)
• Experience in modern ticket/service desk tooling such as ServiceNow, Jira Service Desk, or a similar tool
• Experience in common project management platforms such as MS Project, Jira or a similar tool

Benefits

• Flexible working hours
• Flexible working arrangement
• Ability to work remotely