IFS

Service Desk Analyst - Unified Support

Join IFS as a Service Desk Analyst in Colombo. Manage customer cases, provide support, and utilize your ITIL skills. Benefits include career growth and teamwork.

Department - JobBoardly X Webflow Template
Consulting
Job Level - JobBoardly X Webflow Template
Entry Level
ServiceNow Role Type:
Department - JobBoardly X Webflow Template
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
February 24, 2025

The Service Desk Analyst manages the full lifecycle of cases for commercial IFS customers, forming customers' perceptions of IFS and its services. They are the initial point of contact for case escalations and emergency assistance, and provide first contact resolution using their skills and knowledge.

Requirements

  • Fluent in English
  • Effective collaborator with others
  • Strong problem-solving skills
  • Ability to work under pressure
  • Strong organizational skills
  • Ability to multi-task
  • ITIL v3/4 certification
  • Experience using ServiceNow or a competing service desk product

Requirements Summary

Fluent English, effective collaboration, strong problem-solving skills, and ITIL certification