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IFS
Service Desk Analyst - Unified Support
Join IFS as a Service Desk Analyst in Colombo. Utilize ServiceNow skills to manage customer cases, ensuring effective support and first contact resolution. ITIL certified preferred.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
February 24, 2025
The Service Desk Analyst manages the full lifecycle of cases for commercial IFS customers, forming customers' perceptions of IFS and its services. They are the initial point of contact for case escalations and emergency assistance, and provide first contact resolution using their skills and knowledge.
Requirements
- Fluent in English
- Effective collaborator with others
- Strong problem-solving skills
- Ability to work under pressure
- Strong organizational skills
- Ability to multi-task
- ITIL v3/4 certification
- Experience using ServiceNow or a competing service desk product
Requirements Summary
Fluent English, effective collaboration, strong problem-solving skills, and ITIL certification
