Solution Architect - ServiceNow

IFS is a billion-dollar revenue company with 7000+ employees on all continents. We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.

Requirements

• Expert Guidance: Provide expert knowledge and best practices related to ServiceNow ITOM modules, including CMDB, CSMD, Azure Discovery, AWS Discovery, Tag-based Service Mapping, Event Management, and Orchestration.
• Implementation & Configuration: Lead the design, implementation, and configuration of ITOM solutions on the ServiceNow platform, ensuring alignment with business objectives.
• Process Improvement: Analyze current ITOM processes and identify areas for improvement to enhance efficiency, reduce costs, and improve service delivery.
• Collaboration: Work closely with IT teams, stakeholders, and management to gather requirements, provide recommendations, and ensure successful project delivery.
• Training & Support: Develop training materials and conduct training sessions for end-users and IT staff on ITOM best practices and ServiceNow functionalities.
• Troubleshooting: Serve as the primary point of contact for troubleshooting and resolving ITOM-related issues, providing timely and effective solutions.
• Documentation: Create and maintain comprehensive documentation of ITOM processes, configurations, and best practices.
• Stay Updated: Keep abreast of the latest ServiceNow features, industry trends, and best practices in ITOM to continually enhance our service offerings.

Benefits

• Hybrid work opportunities to support diverse needs and lifestyles
• Inclusive workplace experiences
• Flexible work arrangements to suit individual needs