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IFS
Undergraduate Trainee - Quality Experience Analyst (QEA) - Unified Support
Join IFS in Colombo as an Undergraduate Trainee - Quality Experience Analyst. Enhance customer satisfaction using ServiceNow and data analysis tools. Bachelor's in IT required.
Consulting
Entry Level
ServiceNow Role Type:
Sales
ServiceNow Modules:
Knowledge Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 21, 2025
IFS is a billion-dollar revenue company that offers a unique opportunity to make a meaningful impact on customers' experience. The Quality Experience Analyst (QEA) will play a pivotal role in enhancing user and customer satisfaction by monitoring, analysing, and improving the quality of support services.
Requirements
- Bachelor's degree in IT or similar
- Relevant certifications (e.g., Six Sigma, Lean, ITIL) are a plus
- Proficiency with data analysis and reporting tools (e.g., Power BI, Excel, SQL)
- Experience with CRM systems (e.g., Salesforce, ServiceNow) and knowledge management platforms
Benefits
- A unique opportunity to make a meaningful impact on customers' experience
- A global, diverse environment with a commitment to sustainability
- A company where you can make a positive impact on the world
Requirements Summary
Bachelor's degree in IT, proficiency in data analysis and CRM systems, and experience with knowledge management platforms
