IFS

SaaS Operations Analyst ( Portfolio Company)

Join IFS in Colombo as a SaaS Operations Analyst. Support operations, analyze processes, and manage projects. Enjoy competitive salary, health insurance, and 401(k).

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Consulting
Job Level - JobBoardly X Webflow Template
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
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Integration Hub
Department - JobBoardly X Webflow Template
Reporting and Analytics
ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
March 1, 2025

IGT 1 Lanka is a leading provider of technology and employee offshore services, helping organizations navigate the complexities of the modern business environment. We are seeking a talented SaaS Operations Analyst to join our team, supporting operational teams in delivering customer-centric and cost-effective operations.

Requirements

  • Develop and maintain key performance metrics and dashboards in Power BI and ServiceNow
  • Analyze internal and customer impacting operational processes and create requirements documentation
  • Create and maintain customer facing knowledgebase articles
  • Plan, track, and manage program and project timelines
  • Coordinate with regional Delivery Managers and the Automation Manager

Benefits

  • competitive salary
  • health insurance
  • 401(k) plan
  • life insurance

Requirements Summary

1-2 years of experience in functional analysis, data integration, and ITIL methodology, with a strong analytical mindset and problem-solving skills