Mgr IT Platform Services

The Manager, IT Platform Services is responsible for the day-to-day operation of the digital platform landscape, including platform maintenance, monitoring, and technical performance. The role also involves managing the ServiceNow platform and IT modules, as well as leading a global Platform Services team.

Requirements

• Associate's Degree required
• 7+ years of progressive IT experience
• 3+ years of direct team management
• 5+ years of ITSM experience
• 4+ years of experience managing a service provider
• 4+ years of experience with ServiceNow
• ITIL Foundations certification preferred
• Ability to write clear, concise, and accurate communications
• Strong verbal, written, listening and presentation communication skills
• Strong organizational skills and attention to detail
• Excellent analytical and troubleshooting skills
• Strong interpersonal and teamwork skills
• Ability to work with employees at all levels of the organization
• Ability to work with employees in various geographies
• Ability to adapt to a continually changing business and work environment and manage multiple priorities
• Demonstrated critical thinking and decision making skills
• Continuous improvement mindset
• Self-motivated, highly professional and results-oriented
• Able to work flexible hours and be available for off-hours maintenance to critical systems as required
• Ability to adjust on time sensitive tasks
• Ability to provide excellent customer service without enabling poor customer behavior
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook), Visio, SharePoint
• Operational proficiencies in IAM tool, ServiceNow