People Services Manager Central & South Europe (Fixed-term)

People Services Manager Central & South Europe Manager is a fixed-term position responsible for managing employee life cycle activities, employee contracts, job change process, and data quality. The role involves coordinating with various stakeholders, preparing reports, and ensuring compliance with Sanofi policies and guidelines. The successful candidate will lead a team of 10 members and provide expertise and coaching.

Requirements

• Sound proven hands-on experience in HR functions preferably in an international multicultural environment
• Team supervision in a Business Services environment
• Strong understanding of the end-to-end HR process and activities
• Call Center/Query Handling Operations experience
• Knowledge Management experience with portal open for all employees and controlling the quality of delivered articles
• Experience in running HR services team within a Business Services organization
• Good understanding of and hands-on experience with HR / Human Capital Management related tools & systems as e.g. Workday
• Awareness of data privacy rules (GDPR)
• Experience with ServiceNow or other case management tool
• Knowledge of Microsoft Office with advance level proficiency in Excel
• Experience with call center solutions and telephony, knowledge portal
• User level of Microsoft Office Suit (Excel, Word etc.)
• Good communication skills, attentive to customer needs & feedbacks
• Organized and structured to execute tasks according to deadlines, attention to details is crucial
• Leadership
• Ability to work independently and take ownership of tasks and processes
• Ability to organize, prioritize and structure the tasks for oneself and direct reports
• Attentive to detail and works with precision
• Action oriented, delivery driven, change agent
• Ability to motivate team members and to help them develop
• Lead by example to deliver high quality service, customer satisfaction
• Support to People Services Head

Benefits

• Thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact
• Wide range of health and wellbeing benefits including high-quality healthcare, prevention, and wellness programs
• At least 14 weeks’ gender-neutral parental leave
• Flexible home office policy, with a possibility to work up to 60% of time from home / where you can easily schedule your office days
• Join a great community & special event (Weekly Yoga/Pilates classes, Monthly Board Game Nights, Summer Events, Well-Being Lectures & Sport Clubs)