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ServiceNow
Principal Customer Success Executive
Join ServiceNow as a Principal Customer Success Executive in Tokyo. Leverage ServiceNow skills to enhance customer satisfaction and drive product adoption. 10+ years in client-facing roles required. Benefits include working with a global leader.
The Mothership
Senior
ServiceNow Role Type:
Sales
ServiceNow Modules:
Customer Service Management
Governance, Risk, and Compliance
Human Resources Service Delivery
Integration Hub
Security Operations
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Customer Service Management
Certified Implementation Specialist - Human Resources
Job description
Posted on:
April 14, 2025
The Principal Customer Success Executive will identify areas of risk, work with Sales Teams, and provide guidance on product adoption and customer retention plans to improve overall customer satisfaction.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Must be authorized to work in Japan and fluent in Japanese
- PMP preferred, project management experience required
- A minimum of 10 years in a similar client-facing or appropriately relevant role
- Experience in critical subject areas such as IT Strategy and Planning, IT Operations and Management, Human Resources, Security Operations, Customer Service Management, IT Processes, IT Governance, IT Portfolio, Program and Project Management, IT Project Delivery (SDLC)
Benefits
- Work with a global market leader
- Seamless connectivity with people, systems, and processes
- Empower organizations to find smarter, faster, and better ways to work
Requirements Summary
10+ years of experience in a client-facing role with AI integration experience, project management skills, and experience in IT Strategy and Planning, Human Resources, and Customer Service Management
