Technical Consultant, CSM

As a Customer Outcomes Technical Consultant at ServiceNow, you will configure the ServiceNow Platform to provide solutions that achieve customer outcomes. You will participate in workshops with customers, deliver ServiceNow solutions, and advise customers on how to improve their business processes.

Requirements

• 5+ years of experience as part of a professional services organization
• Ability to travel up to 50%
• Must be fluent in Japanese and English
• Must be authorized to work in Japan
• ServiceNow certifications in aligned workflow
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving

Benefits

• Opportunity to work for a global market leader in AI-enhanced technology
• Chance to make a meaningful impact on customers' business processes
• Collaborative work environment with a diverse team