Smartsheet

Principal Partner Solutions Engineer

Join Smartsheet as a Principal Partner Solutions Engineer in Tokyo. Leverage your 10+ years of technical expertise and ServiceNow experience to support partners.

ServiceNow Role Type:
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Support Specialist
ServiceNow Modules:
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ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
March 25, 2025

Smartsheet is seeking a Principal Partner Solutions Engineer to support partners in the Japan region by providing product knowledge, pre-sales support, and enablement programs. The ideal candidate will have a deep understanding of Smartsheet's product offerings and capabilities, as well as excellent communication skills and experience in a technical field.

Requirements

  • Bachelor’s degree or equivalent combination of relevant work experience and education
  • Minimum of 10-12+ years of experience in a technical field (e.g., consulting, software technical support, training, customer success, etc)
  • Communication skills: Native-level Japanese and business-level English (verbal and written)
  • Proven experience as a Solutions Engineer, Channel/Partner SE, or similar role in Japan.
  • Experience with a services-centric partner community in B2B Software (e.g., Salesforce, ServiceNow, SAP, others)
  • Passion for working with leading edge, web-based technologies and a desire to deeply understand Smartsheet’s benefits, use cases, and business and technical elements
  • Demonstrated ability to succeed in a fast-paced, dynamic and high growth technology environment
  • High level of motivation, self-starter, excellent at follow-up, team-player with ability to deliver within defined timelines
  • Ability to convey complex technical concepts to both technical and non-technical audiences
  • Proven ability to drive projects from concept through completion with minimal guidance
  • Experience using Smartsheet (nice to have), Google G Suite, or other comparable applications
  • Experience with Partners, Project/Program Management, and/or APIs preferred
  • Currently resides in Japan. Willing to travel (up to 50%) based on business need

Requirements Summary

Bachelor’s degree, 10-12+ years of technical experience, native-level Japanese and business-level English