Senior Account Escalation Manager

ServiceNow is seeking a Senior Account Escalation Manager to manage customer accounts requiring an enhanced level of interaction and personalized service during account-level escalation. The role involves developing and executing a get well plan, maintaining regular communications with customers, and proactively identifying and resolving issues before escalation. The ideal candidate will have a high level of emotional intelligence, a magnetic personality, and experience in similar roles at Enterprise Software companies.

Requirements

• Experience working with Enterprise Software companies
• Demonstrated ability to lead and drive required business and technical outcomes in complex environments with multiple stakeholders
• Excellent written and verbal communication skills, with strong presentation and facilitation skills
• Native-level Japanese is required and experience dealing with high-pressure conversations in Japanese and full professional English speaking