Principal Success Architect - Public Sector

We are looking for a dynamic leader to drive customer transformation and success at scale as a Principal Success Architect in our Public Sector Impact team. The role involves leading customer success transformation initiatives, managing high-priority customer accounts, and collaborating with internal teams to drive customer satisfaction and success.

Requirements

• Proven experience in a Customer Success, Transformation, or Consulting role, with 5-7 years of experience driving customer success in high-priority, complex environments.
• Deep understanding of digital transformation, customer success strategies, and ServiceNow’s capabilities, particularly in Impact engagements.
• Strong background in leading enterprise-wide transformation initiatives, driving adoption, and delivering results through collaboration and innovation.

Benefits

• base pay of $162,600 - $284,600, plus equity (when applicable), variable/incentive compensation and benefits
• health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs