Product Owner

We are an international team dedicated to optimizing a customer support tool by developing a cutting-edge ServiceNow project. We are looking for a driven and experienced Product Owner to help manage and support this dual-focused project.

Requirements

• Previous Experience with CX Automation Platforms: Experience in managing CX automation platforms, preferably ZingTree.
• Jira Experience: Knowledge or certification in Jira is a strong plus.
• HelpLightning Experience: Familiarity with remote guidance tools, especially HelpLightning, is a plus.
• Agile Environment Experience: Experience in working within an Agile environment, particularly using Kanban methodology.
• Project Management Skills: Strong project management skills, capable of managing tasks and timelines efficiently.
• Website Localization Experience: Experience coordinating and testing the rollout of localized websites and digital features is required.
• Professional Experience: At least 5 years of experience in a similar role.
• Willingness to Learn: Strong desire to learn and master new tools and technologies quickly.
• Attention to Detail: Sharp focus on detail to ensure accuracy and quality in work.
• Problem-Solving Attitude: Ability to approach challenges with creativity and a solution-oriented mindset.
• Time Management: Highly organized and efficient with time, able to manage multiple tasks and prioritize effectively.
• Team Player: Ability to work well within a team and share responsibilities effectively.
• English Proficiency: Strong communication skills in English, both written and verbal, as this is an international team.

Benefits

• Fully remote position, flexible working hours.
• A collaborative and supportive work environment.
• Opportunities for learning and professional growth.
• Exposure to international teams and innovative projects.