Product Support Analyst

We are looking for an exceptional Product Support Analyst to join our 24x7 team. As a Product Support Analyst, you will play an important role in ensuring that customers have the best support experience possible.

Requirements

• Degree in Computer Engineering, Computer Science, or Information Technology
• General knowledge of integration/automation technology
• Effective technical troubleshooting and debugging skills
• Some knowledge of business applications (e.g. Salesforce, Google Suites, QuickBooks, Infusionsoft, Dropbox, Box, Microsoft Outlook, Shopify, Xero, Marketo, ServiceNow, NetSuite)
• Excellent verbal and written English communication skills
• Exceptional team player with strong analytical, communication and interpersonal skills
• Excellent organization and time management skills
• Able to work independently with minimal supervision
• Excellent client management, showing empathy and understanding
• Keen to learn new applications and software
• Growth mindset, ability to iterate, and design-thinking approach to problem-solving
• Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments
• A passion for and belief in the power of automation to drive business value

Benefits

• vibrant and dynamic work environment
• multiples benefits