Program Director

Program Director role at ServiceNow, responsible for managing program scope, objectives, and targets, and advising portfolio, project, PMO, and business leaders. Requires 15+ years of hands-on program management experience in a technology organization, native Japanese language proficiency, and authorization to work in Japan.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Native level in Japanese
• Authorization to work in Japan
• 15+ years of hands-on program management experience in a technology organization, preferably in system integrators or management consulting firms
• Exceptional communication skills and the ability to communicate effectively with senior executives
• Advanced problem-solving, conflict resolution, active listening, and time management skills
• Demonstrated success with delivering strategic, global, cross-functional, programs, including planning, scheduling, monitoring and stakeholder reporting with multiple tasks in a dynamic environment
• Experience with analytics and understanding of support metrics and KPIs
• Facilitation skills in leading and planning meetings, reviews, and retrospectives
• Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement
• Ability to learn quickly and pick up tools, systems, and processes in a short amount of time
• Experience working in a fast-paced, team environment
• Lead by example to enable quicker decisions, energizing others by clarifying purpose / why, and stop projects without escalation and willingness to work hands-on to deliver impactful outcomes
• Commitment to producing high-quality, cutting edge deliverables
• PgMP and PMP & Agile certifications are highly desired; in-depth knowledge of program management for non-technical teams is preferred
• Advanced MS Excel spreadsheet skills, including the ability to create complex financial reporting and tracking for a program of 20+ projects
• Advanced MS PowerPoint, including the ability to take complex data and simplify it for decision making