Program Manager - National Guard

Program Manager will oversee all activities under the contract, acting as the primary liaison to the client while supervising and managing all NIS staff involved. The PM will serve as the sole point of contact for the government Contracting Officer (CO) and the Contracting Officer Representative (COR).

Requirements

• Meet all Service Level Agreements (SLA)s IAW the SLA schedule
• Employ ITIL-based service-level management processes and monitor and report on service management levels throughout performance
• Provide methods used to meet the Government’s SLAs and report results
• Provide methods for improving service-level management and operating more efficiently
• Provide methods for maintaining relationships with other contractors
• Provide methods for developing metrics and Key Performance Indicators (KPIs)
• Build strong relationships with internal and external IT services teams
• Convene a monthly Technical Status Meeting with the stakeholders
• Create and maintain an IT Service Management (ITSM) Plan describing the Service Management System
• Experience managing, as a Program Manager, a Federal Government IT project and providing CSI, and providing managed services similar to the requirements of the project
• Experience managing a Federal Government IT cost-type contract
• B.S. in relevant field of study
• Experience with ITSM tools and processes
• Experience with at least one Service Management tool like BMC Remedy, BMC Remedy, ServiceNow, HPSM, or any other equivalent industry standard ITSM tool
• Strong analytical, communication, presentation, and documentation skills
• Good client-interfacing skills, Customer and service-focused approach
• Knowledge of Microsoft Excel, PowerPoint, and SharePoint
• An active Project Management Institute (PMI) Project Management Professional (PMP)
• An ITIL Intermediate Level Certification
• Information Assurance Management (IAM) Level III
• Experience and knowledge of FISMA and respective security controls
• Experience applying IT systems security methods and techniques to systems designs
• Experience in alternative analyses and implementing complex technical solutions
• Experience in the following SLAs: IT Service Management, Managed Services, Technical Refresh Support

Benefits

• medical and dental coverage
• 401k plan with employer contribution
• paid holiday, vacation and sick leave
• metro-check program
• tuition reimbursement