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Rakuten Payment, Inc.
Quality Engineer, Incident Management - Quality Management Section (ITSD)
Join Rakuten Payment, Inc. in Tokyo as a Quality Engineer, focusing on ServiceNow for incident management. Requires 5+ years experience and strong leadership skills.
Direct Hire
Mid-Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 8, 2025
We are seeking an experienced Quality Engineer to lead the implementation of incident management processes within our organization. The ideal candidate will have strong leadership, organizational, and communication skills, along with expertise in incident management and project management.
Requirements
- Bachelor’s degree in business, IT, or related field (PMP/ITIL certification preferred)
- 5+ years of experience, preferably in incident management or ticketing systems like JIRA
- Strong leadership, communication, and problem-solving skills
- Proficiency in project and incident management tools (e.g., ServiceNow, Jira)
Requirements Summary
5+ years of experience in incident management, strong leadership and communication skills, proficiency in project and incident management tools
