Senior Analyst, IT Operations

Join CPP Investments as a Global Techbar Senior IT Analyst and play a critical role in our IT support operations. You will lead the resolution of complex technical issues, implement advanced security protocols, and mentor junior team members. If you have a passion for performance, value a collegial and collaborative culture, and approach work with the highest integrity, invest your career here.

Requirements

• Undergraduate degree in Information Technology, Computer Science, or a related field
• 8-10 years of IT service desk experience in a financial services environment
• Strong Software/Hardware Asset Management experience. Asset Management tool and workflow experience
• Imaging software experience – SCCM, Altiris
• Access Management experience a must (AD, Folder Provisioning, etc.)
• Extensive experience with Microsoft 365 administration, including Exchange Online, SharePoint, Teams, OneDrive, and Intune.
• Relevant certifications such as Microsoft Certified: Azure Administrator Associate, Microsoft 365 Certified: Enterprise Administrator Expert, AWS Certified Solutions Architect – Associate, or CompTIA Security+.
• Advanced knowledge of AWS services, including EC2, S3, VPC, IAM, and Lambda.
• Strong experience in managing and securing Active Directory environments, including Group Policy management and advanced configurations.
• Solid understanding of networking concepts, including VPNs, firewalls, and network troubleshooting.
• In-depth experience with ITSM tools, preferably ServiceNow, including advanced reporting.
• Experience in designing and implementing automation strategies to streamline IT support processes and significantly reduce ticket volume.
• Proven ability to drive the adoption and optimization of self-service portals and self-help/self-healing technologies, leveraging AI and machine learning.
• Ability to lead and inspire a team, fostering a culture of continuous learning and professional growth.

Benefits

• Stimulating work in a fast-paced and intellectually challenging environment
• Accelerated exposure and responsibility
• Global career development opportunities
• Diverse and inspiring colleagues and approachable leaders
• A hybrid-flexible work environment with an emphasis on in-person collaboration
• A culture rooted in principles of integrity, partnership, and high performance
• An organization with an important social purpose that positively impacts lives