MY00 SWIFT Support Services Malaysia Sdn. Bhd.

Senior Customer Engineer

Join MY00 SWIFT Support Services in Kuala Lumpur as a Senior Customer Engineer. Solve operational challenges, manage client relationships, and enjoy competitive benefits.

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Job Level - JobBoardly X Webflow Template
Senior
ServiceNow Role Type:
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Support Specialist
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Sales
ServiceNow Modules:
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Change Management
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DevOps
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IT Service Management
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Virtual Agent
ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
November 12, 2024

As a Senior Customer Engineer, you will assist customers worldwide in solving Swift operational challenges, working in a KCS fashion and sharing solutions with customers and colleagues. You will be responsible for resolving problems, troubleshooting complex issues, and managing client relationships.

Requirements

  • A Bachelor or Master degree in IT/Engineering/Computer Science or equivalent
  • 8 years and above experience in a technical customer support environment, in Financial Services, Banking or similar
  • Fluent in English in both written and spoken communications. Any other major Asian language is an asset
  • Working knowledge with change management applications (e.g. JIRA, Ant, Hudson or Jenkins Tools)
  • Java, XML and SQL knowledge
  • Windows, Linux, and/or Rhel administration
  • Oracle databases, MQ series and/or IBM WebSphere
  • User or Administrator of SAP, SalesForce, ServiceNow

Benefits

  • Rotations for weekends/public holidays with leave & pay compensation.
  • Competitive package
  • Freedom to be yourself
  • Environment of unique individuals with different perspectives on the financial industry and the world

Requirements Summary

Bachelor degree in IT/Engineering/Computer Science or equivalent, 8+ years of technical customer support experience, and fluency in English