Senior Customer Engineer

As a Senior Customer Engineer, you will assist customers worldwide in solving Swift operational challenges, working in a KCS fashion and sharing solutions with customers and colleagues. You will be responsible for resolving problems, troubleshooting complex issues, and managing client relationships.

Requirements

• A Bachelor or Master degree in IT/Engineering/Computer Science or equivalent
• 8 years and above experience in a technical customer support environment, in Financial Services, Banking or similar
• Fluent in English in both written and spoken communications. Any other major Asian language is an asset
• Working knowledge with change management applications (e.g. JIRA, Ant, Hudson or Jenkins Tools)
• Java, XML and SQL knowledge
• Windows, Linux, and/or Rhel administration
• Oracle databases, MQ series and/or IBM WebSphere
• User or Administrator of SAP, SalesForce, ServiceNow

Benefits

• Rotations for weekends/public holidays with leave & pay compensation.
• Competitive package
• Freedom to be yourself
• Environment of unique individuals with different perspectives on the financial industry and the world