As a Senior Customer Engineer, you will assist customers worldwide in solving Swift operational challenges, working in a KCS fashion and sharing solutions with customers and colleagues. You will be responsible for resolving problems, troubleshooting complex issues, and managing client relationships.
Requirements
- A Bachelor or Master degree in IT/Engineering/Computer Science or equivalent
- 8 years and above experience in a technical customer support environment, in Financial Services, Banking or similar
- Fluent in English in both written and spoken communications. Any other major Asian language is an asset
- Working knowledge with change management applications (e.g. JIRA, Ant, Hudson or Jenkins Tools)
- Java, XML and SQL knowledge
- Windows, Linux, and/or Rhel administration
- Oracle databases, MQ series and/or IBM WebSphere
- User or Administrator of SAP, SalesForce, ServiceNow
Benefits
- Rotations for weekends/public holidays with leave & pay compensation.
- Competitive package
- Freedom to be yourself
- Environment of unique individuals with different perspectives on the financial industry and the world