Senior End User Support

We are looking for an End User Support Specialist to join our international team in Warsaw, Poland. The successful candidate will provide 1st and 2nd line support for local users, troubleshoot hardware, software, and network issues, and own daily IT operations.

Requirements

• Hands-on experience in a similar role
• Knowledge of Microsoft tools (Windows 10/11, Office 365, Azure, WSUS, Intune)
• Experience with asset management tools
• Experience with Microsoft antivirus solutions
• Multi-platform support (Windows/macOS/Linux)
• Knowledge of ITSM/ticketing systems such as ServiceNow or Jira
• Excellent troubleshooting and communication skills, fluent in English
• A positive, proactive attitude – you stay calm under pressure and always aim to improve the user experience
• A self-starter who’s comfortable owning a critical function in a new, high-impact environment
• Strong customer service skills to effectively support and communicate with users.

Benefits

• Work in international, self-organizing teams
• Use the latest technologies and modern working methods
• Dedicated time to learn new tools and actually apply them
• Multisport, private medical insurance, team events, and more
• Flexible working hours and a strong work-life balance
• Chillout room with PlayStation, table football, and interoffice dart tournaments
• English lessons with native speakers (if needed)
• A centrally located office in Warsaw, well connected by public transport