Senior Engagement Manager

As a Senior Customer Engagement Manager at ServiceNow, you will be responsible for managing key internal and external initiatives to add value to customers and help the organization innovate. Deliverables include implementing new projects and managing customer relationships.

Requirements

• 10 years of high-tech/SaaS industry experience
• 5+ years in Customer Engagement roles
• Prior experience with implementing or supporting ServiceNow products in an Enterprise
• Strong cross-functional, technical Project Management experience
• Thought leadership and strategic thinking
• Ability to communicate abstract ideas clearly
• Excellent negotiation and persuasion skills
• Facilitation skills in leading and planning meetings
• Strong customer orientation and ability to anticipate and act
• Active listening skills to ensure feedback drives new initiatives
• Ability to learn quickly and pick up tools, systems, and processes in a short amount of time
• Critical thinking skills and ability to assimilate and implement new information rapidly and think strategically

Benefits

• No benefits listed