Senior Manager, Expert Services

ServiceNow is seeking a Senior Manager, Expert Services to oversee the delivery of implementation projects, manage revenue, cost, and margin, and lead a team of twenty or more employees. The ideal candidate will have 5+ years of leadership experience, 10+ years of consulting experience, and experience in leading and mentoring a team.

Requirements

• 5+ years of leadership experience in a professional services organization
• 10+ years of consulting experience for complex, global organizations
• Experience in leading and mentoring a team of twenty or more employees
• Experience designing and developing service capabilities and developing and running service portfolios
• Proven ability to influence and consult successfully on the subject of IT Operations and/or Digital Transformations
• Experience working with service channel organizations and their partners
• Strong experience and capability to speak to customer leaders (including CXO roles) to extract outcome expectations, and to influence their thinking and directions
• Highly motivated, driven and passionate about the intersection of technology and business challenges
• Dedication and commitment to customer success
• A determination to make things better each day
• Strong people development, including coaching and mentoring for management, business and technical roles
• Ability to learn, understand and maintain knowledge of complex technical solutions and ability to present these concepts in a comprehensive and concise manner
• Ability to interface and develop relationships with other ServiceNow departments, in particular Product Management, Product Development, Product Marketing, Training, Sales, Presales and Enablement teams
• Excellent oral, listening and written communication skills, including presentation, facilitation and public speaking skills
• Ability to interact with and influence a wide range of employees, including senior management, and entry-level personnel across a wide number of ServiceNow departments
• Initiative - Proactive, self-motivated, and self-directed
• Ability to drive deliverables and results, which involve people who do not directly report to you

Benefits

• Healthcare Services Jobs
• Healthcare Services Jobs
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