.svg)
EXL
Senior Executive-Business Process & Service Excellence -Data Security/Network Security/NOC
Join EXL in Johannesburg as a Senior Executive in Business Process & Service Excellence. Leverage ServiceNow for IT network monitoring, troubleshooting, and performance metrics. Requires a degree or 2+ years in NOC, with expertise in networking and ITSM tools.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 16, 2025
Monitor IT networks, respond to alerts and hardware malfunctions, and troubleshoot problems on LAN, Wireless, Voice, and WAN networks. Create dashboards, maintain performance metrics, and report findings.
Requirements
- Bachelor’s degree in related field or 2+ years of experience in a NOC environment
- Knowledge of service design, network configuration, and business impact of events and symptoms
- Expertise in monitoring tools, ITSM tools, backup, and DR tools (HP Aruba, SolarWinds, ServiceNow)
- Fundamental knowledge of networking technologies (e.g. Switching, Routing, Wireless and Voice)
- Excellent problem-solving skills and keen ability to diagnose and troubleshoot technical issues
- Knowledge of incident models, diagnostic tools, methods
- Highly self-motivated, self-directed, and able to guide technical personnel
- Ability to analyze complex problems, determine root causes and implement corrective action
- Strong verbal and written communication skills in English
Requirements Summary
Bachelor's degree in related field or 2+ years of experience in NOC environment. Knowledge of service design, network configuration, and business impact of events and symptoms. Excellent problem-solving skills
