Senior IT Service Desk Analyst - UK

Join Realty Income, a world leading Real Estate Investment Trust, as a Senior IT Service Desk Analyst. Work with the latest technology to improve current processes, take on additional responsibility, and develop technical skillsets in a dynamic and expanding company.

Requirements

• Suitable direct work experience in an Information Technology Service Desk customer-facing capacity working for an investment, professional or financial services company (or similar)
• Microsoft Windows and Office applications
• Experience administering and troubleshooting Apple iOS mobile devices
• Windows server operating systems and desktops
• TCP/IP networking and technologies: DNS, DHCP, LANs, VLANs, VPNs, and Wi-Fi
• Implementing and troubleshooting Active Directory, Exchange, Intune, Office 365, and other Microsoft-based technologies
• IT ticketing systems, such as ServiceNow, Jira, or Zendesk
• SSO technologies (ideally Okta)
• Mobile Device Management (MDM), ideally with Microsoft Intune
• Experience with AV conferencing solutions such as MS Teams Room

Benefits

• office based Monday – Friday
• Very occasional travel to overseas offices
• Bachelor’s degree in Computer Science, Information Systems preferred, or equivalent work experience