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ServiceNow
Senior Major Incident Manager
Join ServiceNow in Tokyo as a Senior Major Incident Manager. Drive technical problem resolution, leverage AI, and enjoy relocation benefits.
The Mothership
Senior
ServiceNow Role Type:
Technical Project Manager
ServiceNow Modules:
Incident Management
Customer Service Management
Predictive Intelligence
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified Implementation Specialist - Event Management
Job description
Posted on:
February 17, 2025
ServiceNow is a global market leader in providing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. The company is looking for a Senior Major Incident Manager to drive the resolution of technical problems with serious consequences to ServiceNow or its customers. The role involves collaborating with the entire organization to drive action and foster growth, and requires strong technical and business skills.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Minimum of 5 years experience in critical/crisis situation management for technical customer escalations
- Bachelor’s degree in business, computer science, engineering or related field or equivalent experience
Benefits
- Employee relocation sponsored
- Equal Opportunity Employer
- Accommodations for candidates with disabilities
Requirements Summary
Experience in AI integration, critical/crisis situation management, and technical expertise
