ServiceNow

Senior Manager, Customer Success

Join ServiceNow as a Senior Manager, Customer Success in Tokyo. Lead a team to enhance customer outcomes, drive platform adoption, and enjoy flexible work benefits.

ServiceNow Role Type:
ServiceNow Modules:
Department - JobBoardly X Webflow Template
Virtual Agent
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
February 27, 2025

ServiceNow is seeking a Senior Manager, Customer Success to lead the Customer Outcomes team and accelerate platform adoption and improve customer results. The role involves acting as an advocate for customers, leading a team to improve technical health, deployment, and adoption activities, and managing a portfolio of accounts to hit goals and drive overall customer success.

Requirements

  • 7+ years of related work experience; OR equivalent work experience
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
  • Ability to be creative, comfortable running projects independently
  • Desire to solve complex issues through analysis and resolution
  • Experience leading high functioning teams
  • Completed appropriate ServiceNow and other appropriate industry or functional certifications (e.g. Customer Success)
  • Native level in Japanese and Fluency in English
  • Must be authorized to work in Japan

Benefits

  • Flexible work arrangements
  • Opportunities for professional growth and development
  • Collaborative and inclusive work environment
  • Competitive salary and benefits package
  • Equal opportunity employer

Requirements Summary

7+ years of experience, ability to think creatively, and leadership skills
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