Senior Manager, Customer Success

ServiceNow is seeking a Senior Manager, Customer Success to lead the Customer Outcomes team and accelerate platform adoption and improve customer results. The role involves acting as an advocate for customers, leading a team to improve technical health, deployment, and adoption activities, and managing a portfolio of accounts to hit goals and drive overall customer success.

Requirements

• 7+ years of related work experience; OR equivalent work experience
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Ability to be creative, comfortable running projects independently
• Desire to solve complex issues through analysis and resolution
• Experience leading high functioning teams
• Completed appropriate ServiceNow and other appropriate industry or functional certifications (e.g. Customer Success)
• Native level in Japanese and Fluency in English
• Must be authorized to work in Japan

Benefits

• Flexible work arrangements
• Opportunities for professional growth and development
• Collaborative and inclusive work environment
• Competitive salary and benefits package
• Equal opportunity employer