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ServiceNow
Senior Manager, Customer Success
Join ServiceNow as a Senior Manager, Customer Success in Tokyo. Lead teams to enhance ServiceNow adoption, leveraging AI and certifications for customer value.
The Mothership
Senior
ServiceNow Role Type:
ServiceNow Modules:
Integration Hub
Strategic Portfolio Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 23, 2025
The Senior Manager, Customer Success will act as an advocate for customers, leading a team to improve technical health, deployment, and adoption of ServiceNow products. The role involves managing a portfolio of accounts, developing new Success Plays, and ensuring customers obtain maximum value from their ServiceNow investment.
Requirements
- 7+ years of related work experience
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Ability to be creative, comfortable running projects independently
- Desire to solve complex issues through analysis and resolution
- Experience leading high functioning teams
- Completed appropriate ServiceNow and other appropriate industry or functional certifications (e.g. Customer Success)
- Native level in Japanese, Fluent in English
- Authorized to work in Japan
Benefits
- Equal Opportunity Employer
- Accommodations for individuals with disabilities
- Export Control Regulations compliance
Requirements Summary
7+ years of experience, AI integration expertise, creative problem-solving, and leadership skills
