Senior Manager, Expert Services (Architecture)

Senior Manager, Expert Services (Architecture) leads a team of Architects across APAC, supporting business transformation through platform strategy and governance, and driving measurable outcomes. The role champions customer transformation, provides strategic and technical leadership, and contributes to billable work. The successful candidate will have 10+ years of experience in consulting or professional services, strong problem-solving skills, and experience with AI-powered tools.

Requirements

• Proven leadership experience in a professional services environment
• Ability to inspire, mentor, and develop diverse teams in technical and business domains
• Experience managing teams or leading large-scale customer engagements
• Strong relationship-building skills with internal teams, partners, and customers
• Commitment to fostering an inclusive and equitable workplace, valuing diverse perspectives
• 10+ years in a consulting or professional services role with a focus on enterprise-wide business transformation solutions
• Strong problem-solving mindset, focused on transformation and measurable business value
• Experience with Now Create, Agile frameworks, or similar methodologies
• Comfort engaging with executive and senior stakeholders, including Enterprise Architects and C-level executives
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Experience in SaaS platforms, enterprise architecture, or digital transformation
• Familiarity with ServiceNow or similar enterprise platforms is beneficial but not mandatory
• Ability to design scalable, high-impact solutions across Technology, CRM, Industry, Core Business, or AI & Data domains
• Willingness to pursue relevant certifications and continuous learning in the ServiceNow ecosystem and experience across Industry verticals

Benefits

• Comprehensive compensation package
• Generous benefits
• Opportunities for professional growth and development
• Flexible work arrangements
• Inclusive and diverse work environment
• Opportunities to work with a global market leader
• Competitive salary and bonus structure