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Interac Corp.
Senior Problem Analyst
Join Interac Corp. in Toronto as a Senior Problem Analyst. Leverage your ITIL and ServiceNow skills to resolve critical issues and enhance service delivery.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 24, 2025
As a Senior Problem Analyst at Interac, you will work with cross-functional teams to manage critical problems and drive towards the quickest path for resolution. You will establish a strong command and control of problems, establishing clear accountability and methodical evaluation of complex scenarios. The role requires 5-6 years of experience in progressively more responsible operations and technology positions, including a similar role utilizing IT service management, operations service support and service delivery.
Requirements
- 5-6 years of experience in progressively more responsible operations and technology positions
- 2-3 years of experience in leading resolution of critical incidents and problems
- ITIL V3 certification or higher
- Experience working with IT service management tools such as ServiceNow, BMC Remedy etc.
Benefits
- Connection: You’re surrounded by talented people every day who are driven by their passion of a common goal
- Core Values: They define us. Living them helps us be the best at what we do
- Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks
- Education: To ensure you are the best at what you do we invest in you
Requirements Summary
Strong analytical, critical thinking and problem-solving skills and an ability to present clear, concise and effective solutions. Strong communication skills, both verbal and written, with the ability to interface with multiple stakeholders and vendors
