Senior Product Manager, HR Service Delivery

Come help us transform the world of People Experiences. Equinix’s newly formed Employee Experience and Product Design team inside our HR Organization is seeking an HR Product Management Sr. Manager for HR Service Delivery to lead the transformation of the Equinix employee experience into World Class Moments that Matter.

Requirements

• Minimum 5+ years product management experience in HR, Talent, employee experience, customer service-related projects
• Deep experience with ServiceNow & HR Service Delivery
• Experience working successfully in Agile methodology
• Extensive knowledge of customer support, knowledge management, knowledge centered support, case management, call center practices
• Proven ability to thrive in ambiguous environments, break down ambiguity into patterns and create operational rigor
• Excellent communication, problem solving, creative solutions, active listening & time management
• Bachelors or advanced degree in design, human computer interaction, computer science, marketing, business or related field or equivalent work experience
• Experience creating products and services in Human Resources Experience Delivery via digital and assisted channels.
• Experience with solutions involving ServiceNow, Workday, chatbots, and other relevant call center tools

Benefits

• USA Benefits eBook