Senior Service Deliver Manager- Infrastructure Engineering

Join Moderna, a pioneering company revolutionizing medicine through mRNA technology, as a Senior Service Delivery Manager for Infrastructure Engineering. Drive excellence in infrastructure service delivery and contribute to global health initiatives. Develop and implement key performance indicators, streamline IT service management processes, and standardize service transition processes. Collaborate with cross-functional teams to ensure high availability and operational efficiency. Work with a diverse team of exceptional colleagues and strategic partners worldwide.

Requirements

• 8+ years of experience in IT service management, infrastructure operations, or a related field with a strong focus on process governance and service delivery.
• Proven expertise in managing SLAs, vendor relationships, and ITSM frameworks (e.g., ITIL).
• Hands-on experience with ServiceNow, JIRA, or similar ITSM tools to support and enhance service management processes.
• Solid understanding of infrastructure engineering principles (network, compute and storage) and the challenges of managing a global, high-availability environment.
• Excellent analytical and problem-solving skills with a data-driven approach to performance improvement.
• Strong communication skills and the ability to collaborate effectively across technical and non-technical teams.

Benefits

• Quality healthcare and insurance benefits
• Lifestyle Spending Accounts to create your own pathway to well-being
• Free premium access to fitness, nutrition, and mindfulness classes
• Family planning and adoption benefits
• Generous paid time off, including vacation, bank holidays, volunteer days, sabbatical, and a discretionary year-end shutdown
• Educational resources
• Savings and investments
• Location-specific perks and extras