Senior Service Specialist - Mitel

This is a Level 2 support position in NWN's NOC for Managed Services team, which supports NWN customers. The Specialist provides timely and effective resolution of issues to meet business requirements and Service Level Agreements.

Requirements

• 2-5 years of experience in managing and supporting Mitel OpenScape UC, Xpressions Contact Center, and OSILA in an enterprise environment.
• Bachelor’s degree in computer science, Telecommunications, or a related field (or equivalent work experience) preferred.
• Strong track record of troubleshooting and optimizing unified communications and contact center systems.
• Excellent analytical, communication, and customer service skills.
• Familiarity with monitoring tools (e.g., SolarWinds, Nagios) and ITSM platforms (e.g., ServiceNow).
• Relevant Mitel certifications (e.g., Mitel Certified Expert or Professional) preferred.

Benefits

• Comprehensive benefits package to support your well-being in and out of work.
• Medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs).
• Income protection through disability and life insurance, and a 401(k) with company match.
• Unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP).
• Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles.