Senior Specialist, IT Service Management

BDO is looking for a Senior Specialist, IT Service Management, who can provide technical expertise in the analysis, planning, design/configuration, implementation, and maintenance of the ServiceNow platform. The successful candidate will own the responsibilities of providing ServiceNow product ownership, acting as a liaison between BDO IT, ServiceNow, and the ITSM integrator, and translating business needs to tangible work deliverables within ServiceNow.

Requirements

• University Degree or College Diploma in Software Engineering, Computer Science or Business Administration or equivalent work experience
• ServiceNow CSA/CIS certification, ITIL v3 Foundation Certification and experience working with the ITIL framework
• 3+ years of demonstrated ServiceNow development and platform management experience
• 3+ years of advanced Java scripting and software development experience
• Solid understanding of networks and knowledge and clear understanding of ITILv3-based ITSM processes (Incident, Problem, Change, Configuration, Asset Management etc.)
• Ability to manage tables, relationships and metadata in ServiceNow
• Working knowledge and experience in MS suite of products (O365)
• Excellent facilitation, presentation, verbal and written skills with the ability to convey complex ideas to both business and technical staff
• Excellent analytical, time management skills with the ability to manage multiple assignments simultaneously with tight deadlines
• Demonstrated ability to work effectively with minimal supervision and in a team environment
• Self-development skills to keep up to date with fast-changing trends and industry standards

Benefits

• Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide flexible benefits from day one, and a market leading personal time off policy. We are committed to supporting your overall wellness beyond working hours and provide reimbursement for wellness initiatives that fit your lifestyle.
• Everyone counts: We believe every employee should have the opportunity to participate and succeed. Through leadership by our Diversity, Equity and Inclusion Leader, we are committed to a workplace culture of respect, inclusion, and diversity. We recognize and celebrate the valuable differences among each of us, including race, religious beliefs, physical or mental disabilities, age, place of origin, marital status, family status, gender or gender identity and sexual orientation.
• Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.