Senior Technical Accelerator Consultant

As a Senior Technical Accelerator Consultant, you will help customers unlock business value and accelerate the adoption of ServiceNow products by delivering technical accelerators. You will act as a ServiceNow subject matter expert and bring best practices, innovations, and capabilities to help customers achieve their goals.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Fluent in Japanese and English
• Proven technical and business process experience in leading the development and delivery of ServiceNow solutions in client environments.
• Knowledge of technical components such as LDAP, SAML/SSO, and integrations that make use of these technologies.
• Experience with any of the product areas: ITOM/ITAM/ITSM/SPM/GRC
• Ideally experience with AI/ML technology and preferably experience with ServiceNow Virtual Agent, Predictive Intelligence, and Performance Analytics products.
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.) and working in a SaaS environment.
• Experience working with Agile methodologies.
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems.
• Excellent interpersonal skills, customer-centric attitude, and experience working with cross-functional teams and multi-level stakeholders.
• Has ServiceNow certifications and is prepared to study for, obtain, and maintain more.

Benefits

• Mentor resources and peer review development work.
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.