ServiceNow

Senior Technical Support Engineer

Join ServiceNow as a Senior Technical Support Engineer in Tokyo. Resolve technical cases, leverage AI, and enjoy competitive salary and growth opportunities.

ServiceNow Role Type:
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Support Specialist
ServiceNow Modules:
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Customer Service Management
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IT Service Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Customer Service Management
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Certified Implementation Specialist - IT Service Management
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Certified System Administrator

Job description

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Posted on:
 
February 17, 2025

The Senior Technical Support Engineer is responsible for resolving technical cases created by customers to ensure timely and effective case resolution. The role requires excellent communication, problem-solving, and collaboration skills to provide amazing customer support experiences.

Requirements

  • 4+ years customer facing technical support experience
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
  • Ability to troubleshoot difficult technical issues with ease and complexity
  • Ability to read basic Java/JavaScript code
  • Ability to explain solutions to complex technical problems
  • Personal commitment to quality and customer service

Benefits

  • Competitive salary
  • Benefits package
  • Opportunities for career growth and development

Requirements Summary

4+ years of customer facing technical support experience, ability to troubleshoot complex technical issues, and commitment to quality and customer service