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ServiceNow
Senior Technical Support Engineer
Join ServiceNow as a Senior Technical Support Engineer in Tokyo. Resolve technical cases, leverage AI, and enjoy competitive salary and growth opportunities.
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Customer Service Management
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Customer Service Management
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
February 17, 2025
The Senior Technical Support Engineer is responsible for resolving technical cases created by customers to ensure timely and effective case resolution. The role requires excellent communication, problem-solving, and collaboration skills to provide amazing customer support experiences.
Requirements
- 4+ years customer facing technical support experience
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Ability to troubleshoot difficult technical issues with ease and complexity
- Ability to read basic Java/JavaScript code
- Ability to explain solutions to complex technical problems
- Personal commitment to quality and customer service
Benefits
- Competitive salary
- Benefits package
- Opportunities for career growth and development
Requirements Summary
4+ years of customer facing technical support experience, ability to troubleshoot complex technical issues, and commitment to quality and customer service
