Senior Technical Support Engineer

We are seeking a Senior Technical Support Engineer to join our global organization, responsible for guiding customers during critical issues and ensuring timely and effective case resolution. The successful candidate will provide amazing customer support experiences, using skills such as building trust, showing empathy, and excellent communication.

Requirements

• 4+ years customer facing technical support experience
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Ability to troubleshoot difficult technical issues with ease and complexity
• Ability to read basic Java/JavaScript code
• Ability to explain solutions to complex technical problems
• Personal commitment to quality and customer service

Benefits

• Competitive salary and benefits package
• Opportunity to work with a global market leader in AI-enhanced technology
• Collaborative and inclusive work environment
• Professional development and growth opportunities