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ServiceNow
Senior Technical Support Engineer(Asset & Technology Operation Management）
Join ServiceNow in Tokyo as a Senior Technical Support Engineer. Leverage your 4+ years of experience to troubleshoot and resolve complex issues on the ServiceNow platform.
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 7, 2025
ServiceNow is seeking a Senior Technical Support Engineer to provide exceptional customer support experiences, troubleshoot technical issues, and collaborate with teams to resolve complex cases. The successful candidate will have 4+ years of customer-facing technical support experience, excellent communication skills, and a strong understanding of the ServiceNow platform and core functionalities.
Requirements
- 4+ years customer facing technical support experience
- Ability to troubleshoot difficult technical issues with ease and complexity
- Ability to read basic Java/JavaScript code
- Ability to explain solutions to complex technical problems
- Personal commitment to quality and customer service
Benefits
- Equal Opportunity Employer
- Accommodations for candidates with disabilities
- Export Control Regulations compliance
Requirements Summary
4+ years of customer-facing technical support experience, ability to troubleshoot complex issues, and strong communication skills
