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ServiceNow
Senior Technical Support Engineer(Auto)
Join ServiceNow in Tokyo as a Senior Technical Support Engineer. Leverage your ServiceNow skills to resolve complex issues, ensuring top-notch customer service.
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Virtual Agent
ServiceNow Certifications (nice to have):
Job description
Posted on:
March 11, 2025
ServiceNow is a global market leader bringing innovative AI-enhanced technology to over 8,100 customers. We are seeking a Senior Technical Support Engineer to resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.
Requirements
- 4+ years customer facing technical support experience
- Ability to troubleshoot difficult technical issues with ease and complexity
- Ability to read basic Java/JavaScript code
- Ability to explain solutions to complex technical problems
- Personal commitment to quality and customer service
Benefits
- Competitive salary and benefits
- Opportunities for professional growth and development
- Collaborative and inclusive work environment
- Flexible work arrangements
Requirements Summary
4+ years customer facing technical support experience, ability to troubleshoot difficult technical issues, and personal commitment to quality and customer service
