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ServiceNow
Senior Technical Support Engineer(Platform, DB)
Join ServiceNow in Tokyo as a Senior Technical Support Engineer. Leverage your ServiceNow skills to resolve complex issues, integrate AI, and enhance customer support.
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Integration Hub
Virtual Agent
ServiceNow Certifications (nice to have):
Job description
Posted on:
March 11, 2025
The Senior Technical Support Engineer will provide technical guidance to customers, resolve complex technical issues, and collaborate with other teams to improve processes and products.
Requirements
- 4+ years customer facing technical support experience
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Ability to troubleshoot difficult technical issues with ease and complexity
- Ability to read basic Java/JavaScript code
- Ability to explain solutions to complex technical problems
Benefits
- Work as part of a global organization
- Resolve technical cases created by customers
- Collaborate with other teams to improve processes and products
- Use various technologies to answer customer questions and resolve issues
- Manage and resolve challenging issues assigned to them
Requirements Summary
4+ years customer facing technical support experience, experience with AI integration, ability to troubleshoot complex technical issues, and ability to read Java/JavaScript code
