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ServiceNow
Senior Technical Support Engineer(UI&UX)
Join ServiceNow as a Senior Technical Support Engineer in Tokyo. Leverage AI, troubleshoot complex issues, and deliver exceptional customer support.
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Governance, Risk, and Compliance
Virtual Agent
ServiceNow Certifications (nice to have):
Job description
Posted on:
February 25, 2025
ServiceNow is looking for a Senior Technical Support Engineer to resolve technical cases and provide amazing customer support experiences. The successful candidate will have experience in leveraging AI and troubleshooting technical issues with ease.
Requirements
- 4+ years customer facing technical support experience
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Ability to troubleshoot difficult technical issues with ease and complexity
- Ability to read basic Java/JavaScript code
- Ability to explain solutions to complex technical problems
- Personal commitment to quality and customer service
Benefits
- Equal Opportunity Employer
- Accommodations for candidates with disabilities
- Export Control Regulations compliance
Requirements Summary
4+ years customer facing technical support experience, experience with AI, troubleshooting and communication skills
