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Nike
Senior Technology Customer Support Retail, Japan
Join Nike as a Senior Technology Customer Support in Tokyo. Lead network support for retail, requiring 3+ years in Cisco and ITIL. Bilingual preferred.
Direct Hire
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Virtual Agent
ServiceNow Certifications (nice to have):
Job description
Posted on:
February 3, 2025
As a Senior Technology Customer Support Retail in Japan, you will lead the network technology support of our Retail stores in Japan, working closely with the Japan Tech Ops team and global network engineering team to deliver world class network solutions and services.
Requirements
- Minimum 3 years of overall experience required
- Minimal 3 years of experience in supporting enterprise level Cisco network devices and tools
- Experience working in an ITIL Service Management environment, with tools such as ServiceNow
- Ability to communicate both in English and Japanese at business level
- Cisco CCNA or equivalent certificate on network engineering skill is a plus
Benefits
- Self-motivated, with a high sense of accountability, urgency, and drive
- Ability to problem solve under pressure
- Flexibility to work outside of regular business hours
Requirements Summary
3+ years of experience in supporting enterprise level Cisco network devices and tools, ITIL Service Management environment, and ability to communicate in English and Japanese
