Senior Workflow Analyst

Pratt & Whitney Canada is a global leader in the aerospace industry, seeking a Senior Workflow Analyst to improve consumer experience and satisfaction through timely case resolution and process improvements.

Requirements

• Extensive experience with HR policies and procedures or other relevant HR areas of expertise
• Over 4 years of relevant experience in customer service, call center, or HR-related roles
• Advanced knowledge of Case Management systems (Preferred ServiceNow)
• Superior customer service orientation with excellent problem-solving skills
• Ability to interact and partner with senior management
• Ability to leverage insights and utilize good judgment skills, specifically for escalations and case resolutions
• Strong organizational skills and attention to detail, with proficiency in MS Office applications
• Proven ability to work with highly sensitive and confidential information, demonstrating strong business judgment and ethics
• Bachelor’s degree or equivalent work experience, preferably in HR

Benefits

• Pension and savings plan with employer contributions
• Group insurance program
• Opportunities for advancement (career progression)
• Merit or recognition program
• Health and wellness program, including virtual health care
• Recreational and sports club
• Nearby daycares
• Transportation accessibility or public transit program and free parking